Salvos IDEAS Crowd

Neiighbourly: Matching "Neighbours in Need" with "Good Neighbours"

by Elizabeth Bland | 6 months ago | in Ideas In Motion
Incubator/Trial
Ideas Share Space 2020

Update: 08.07.20

Currently in testing.

 

What is it?  Neiighbourly is an app and a website that automatically matches a request for help (neighbour in need) with a verified helper (good neighbour) based on their postcode.

How does it work? Users can sign up and request help with a selection of services, or sign up and offer to give help to their neighbours (or both!). 

Both neighbours in need and good neighbors will be verified from a risk and compliance perspective. 

Once a request is matched with a good neighbour, both will receive notification and be connected directly. Feedback loops and support options via a central team and/ or oversight and management by a ‘postcode host’ will be provided along the way.

Who is it for? In Phase 1, anyone who needs help with 5 simple tasks (Mail, Groceries, Medication, A Phone Call, or Other), and anyone who wants to help their neighbours with these 5 tasks.

It’s an opportunity to build good neighbourhoods organically- through neighbours helping neighbours.

We have formed a project team and partnered with internal departments and external organisations to get this off the ground, and are keen to hear your thoughts and feedback as we build this idea to get it to market at a time when it's especially needed. 

Project Team:

Greig Whittaker - Innovation Team Executive Manager
John Beckett- SEED
Fuchsia DeLange- Salvos Assessment Line
Elizabeth Bland- Innovation Team Project Manager
Michael Schreck- Third Party Capital

For full details including next steps and risks and issues, please see PowerPoint attachment

 

edited on Jul 8, 2020 by Neri Morris
Elizabeth Bland

Attach files

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Alison Best 6 months ago

Great idea. Wish it could be fast tracked

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Elizabeth Bland 6 months ago

Thank you Alison- yes will be looking for every opportunity to fast track this one at the moment!

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Deirdre Windolf 6 months ago

I think this concept is wonderful. I also think that much care will need to happen in the area of security. Other Salvation Army potential mission volunteers undergo police checks and often also must receive working with vulnerable people registration/certification before they start serving. I know you will do what is needed and thank you always.

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Elizabeth Bland 6 months ago

Thank you Deidre, great point- we are working closely with our internal departments to make sure we will be able to meet all the necessary requirements.

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Craig Stephens 6 months ago

Count me in... lets bless our neighbourhoods!!

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Elizabeth Bland 6 months ago

Absolutely Craig, let's get this happening! :)

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Jacqueline Walling 6 months ago

Phase 2 might need to provide a pathway ( perhaps via 1300 XXXX?) for those in the community who need help but are not able to access the internet easily/don't have a smartphone?

I suspect that you would need to recruit a fair number of potential volunteers within a suburb first before opening it up to those needing help to avoid a situation where requests for help exceed your ability to meet the demand with resultant brand damage.

We may also need to make sure that we develop and deliver good strong clear guidance to volunteers and participants on the dos and don'ts . Things that spring to mind: Ensuring volunteers agree not to enter someone's house even if invited. How offers of/demands for payment should be managed. No insurance cover if a volunteer performs additional tasks beyond those agreed - Volunteer Fred (who is coincidentally a highly paid lawyer) agrees to change a lightbulb and falls off a ladder and bashes his head ...starts looking expensive for someone. Sorry to be a negative Nellie but what sounds like a fabulous idea could also bite us if we don't look very closely at the risks.

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Elizabeth Bland 6 months ago

Great points thanks Jacqueline! We are working on these very issues and many more as we speak- accessibility, coverage and importantly working closely with teams internally to ensure we have considered all the potential risks and issues. Thanks for the feedback and support!

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Gordon Jones 6 months ago

Fantastic. You get my vote (and request for fast tracking)

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Elizabeth Bland 6 months ago

Thank you Gordon!

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Ani Goswami 6 months ago

Great idea; I have a couple of questions though:
1. If I need help and I get matched with a friendly neighbourhood (let's say spidey) to help me; do I need to pay spidey?
2. I didn't understand the 'phone call' option; If I have the ability to download the app, I assume I can easily make a phone call; how does this work? (or is for designed for SIGs, etc.?)
Thanks,
Ani
P.S. You have my vote :)

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Elizabeth Bland 6 months ago

Thanks Ani for the vote- and for the feedback!
No payments at all- just good neighbours helping neighbours.
The phone call option is offered to neighbours in need to try and combat any potential isolation issues, so someone can request to chat on the phone to their friendly neighbour (who has been appropriately trained and verified).

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Ani Goswami 6 months ago

Oh; got it (silly me)
All the best Liz (and the team)

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Lucinda Gayl 6 months ago

Such a good concept. Interested in how you see Neiighbourly working alongside existing players (i.e. Nextdoor & Caremonger) i.e. do you think there is enough interest/ market for another platform? Agree with the comments regarding privacy & security sensitivities. Very interested to watch this one!

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Elizabeth Bland 6 months ago

Thanks Lucinda for the feedback! We are not necessarily trying to compete with existing platforms, as we feel The Salvation Army are well placed to get something like this out to help as many people as possible, so that will be our main aim. Totally agree on the privacy and security issues, we are working through these now. Thanks for the support!

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Claire Clifton 5 months ago

Hi there. I've just found a similar app already on the market. It's called 'Nextdoor - Neighbourhood App.

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Jose Porcia 4 months ago

How does the verification process work? Will it cover work with Children?

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Marc Allison 4 months ago

Great idea!

Perhaps Salvos Funerals could be an early adopter.

Often at a funeral, there can be a lot of support with all those who turn up. But then, shortly after the funeral, the support evaporates.

Is it because we’re not good at dealing walking alongside people in their distress? The Salvos are good at that but not our society at large.

The way it might work for us is to share a link to the app with a message about the funeral details. Also, on the day of the service we might give people business cards with a QR code.

Salvos Funerals has been about genuine compassion. It was originally about our staff comforting families we care for. But really it should go further than that and making it easier for people to comfort each other. This app could help us do that!

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Adam Stone 4 months ago

Brilliant concept!

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Neri Morris 3 months ago

Status labels added: Incubator/Trial, Ideas Share Space 2020

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Neri Morris 3 months ago

This idea received 29 votes

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