Salvos IDEAS Crowd

Centralise Hospitality and Front of House Operations (Support function)

by Peter Kost | Sep 27, 2019 | in Archived Ideas
Open Ideas/S1 - Sep-Nov 2019

TSA likely has a high spend on catering and meeting / conference hire.

Centralise all catering, room bookings, cleaning and support services.

Adopting a Front of House model would assist in reducing external spend and avoid "leakage" of precious funds out of TSA.

Front of house service models have been adopted by large firms such as banks, legal firms and accountants. There is a small team of staff in each building who manage the reservations meeting room spaces and catering teams / requests. This is done centrally and effortlessly. Generally this would fall under the facilities management umbrella within the organisation.

You could appoint one national manager to engage with. The national manager would then support each site / office, coordinate and implement cost saving initiatives and better support the mission work of TSA.

This can include all support services too.


What department are you from?

Stanmore House

Who is your target market?


edited on Sep 27, 2019 by Peter Kost
Peter Kost

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Elizabeth Bland Sep 27, 2019

Thanks for the idea Peter. Just a suggestion- check out the ideas from Ryan Hook (Coffee machines) and Jacqueline Walling (Collaborative spaces)- the three of you may be able to collaborate in some way here?


Neri Morris 11 months ago

Status label added: Archived


Neri Morris 11 months ago

Moderation status changed: Removed



Neri Morris 11 months ago

Moderation status changed: Clear


Neri Morris 10 months ago

Status label added: Open Ideas/S1 - Sep-Nov 2019