Salvos IDEAS Crowd

Rewards for volunteers and team

by Craig Poole | Sep 22, 2019 | in Archived Ideas
Archived
Open Ideas/S1 - Sep-Nov 2019

Having worked with The Salvos in different areas over a number of years, I've witnessed how much time and effort The Army and it's volunteers put in. Everyone commits their personal time and gives so much of themselves. Wouldn't it be great if there was a rewards programme where everyone can earn points and redeem little gifts along the way. Some of Australia's biggest names have rewards platforms for their staff and partners, including the likes of QANTAS, NRMA, Tabcoro and BMW. A rewards platform for The Salvos offers little moments of unexpected recognition to those who make all the difference.

What department are you from?

I have worked with various areas of The Salvo's on a pro-bono basis for more than 10 years. I've gotten to know some great people and seen some great things happen.

Who is your target market?

Salvation Army team and volunteers

edited on Sep 22, 2019 by Craig Poole
Craig Poole

Attach files

@
Comments are closed, but you can still post because you are a moderator.

michael schreck Sep 23, 2019

What a "Cracka" of an idea... I love it! This is a wonderful idea - especially for the volunteers...Congratulations... Craig, my understanding is that you have built out similar programs for others. How might it work for a not-for-profit, the same as a corporate?

Reply

Craig Poole Sep 23, 2019

Rewards become even more powerful for NFPs and volunteer based businesses - not only is it a great way to give something back to those that put in so much effort (in their own time and out of their own goodwill), but every time they enjoy a reward, it further validates their contribution... its a totally self-fulfilling outcome!

Reply

Steve Spencer Sep 23, 2019

Although through a different medium, I have seen the benefit of such a practice. When I worked for a Telstra Dealership, one of my many tasks was to sign people up for Bigpond Internet. The more people I got on board, the more points I received. This in turn availed many different rewards; of which I used my points to pay our internet bill for a full 12 months.

I can envision a program that honors long time achievement such as a paid weekend retreat at Collaroy for those whom have given over 10 years of voluntary service as an example.

Reply

Craig Poole Sep 23, 2019

You're right Steve... the little things can make so much of a difference... it helps motivate and stimulates incredible goodwill... and the more that participate, the more powerful the outcome

Reply

Veronica Hunt Sep 23, 2019

I really love this idea especially for volunteers. I think it is an amazing concept that supports and acknowledges at the same time the value add that volunteers bring to The Salvos.

Reply

Craig Poole Sep 23, 2019

Exactly right Veronica. There's so much opportunity to support the volunteers. Every moments of recognition, even small ones, help reinforce the reason why their work and their contribution is so important. Every reward becomes a little subconscious 'thanks for playing a part'.

Reply

Neri Morris Sep 23, 2019

Great idea! I think it is a wonderful way to acknowledge the effort, time and resources given through volunteering. Apart from a desire to some good, I think it would also entice people to volunteer for the Salvos, which in turn helps the broader community as well.

Reply

Craig Poole Sep 24, 2019

Hi Neri. It's interesting to see what happens when you run a programme like this - people do actually talk about it which does spread the word. And for the Salvos that's a great thing - as you have mentioned, the more people that know about it, the more it helps others in the community.

Reply

Kelly N Sep 23, 2019

I love this idea. I love my loyalty and rewards - Hoyts, Woolworths. And for volunteers its a great opportunuty

Reply

Robyn Earnshaw Sep 30, 2019

As we are all committed a reward for us is not needed. Blessings out way our work. I suggest a frequent user card where Salvos are issued with a card that can be used with business partners such as Woolworths and Myers and the reward goes to the local Corps. Airlines, pharmacies, Harvey Norman, Petrol stations etc. Also all the welfare cards that are distributed from Corps could be earmarked to receive points. This card would encourage all Salvos to shop at the business partners stores so it would be a win win for both them and the local Corps

Reply

Craig Poole Oct 14, 2019

Hi Robyn. Thanks for the feedback. THere's a few ways this can work and there's lots of flexibility. The opportunity is to offer value add at every stage and in doing so, create constant reinforcement of the value of the contribution made by all (including retail partners who see cardholders transacting).

Reply

Peter Houlihan Oct 3, 2019

Interesting idea - with some things that would need to be considered carefully.
1. Would we pay for the rewards or are they themselves donated? If we are paying then is this still volunteering?
2. How do we keep the emphasis on the volunteering as a good in its own right and not make it about the reward? Keeping it as a small thank you rather than the main point.
3. How do we avoid people gaming the system? This could be worked out in the design - but just something to keep in mind.

Anyway - still an interesting idea that challenges ways of thinking. Thanks for contributing it.

Reply

Craig Poole Oct 14, 2019

Hi Peter.
Some good points there.
Re the rewards, these are generated as a result of a transaction, in mich the same way, for example, Woolworths or QANTAS rewards operate - it's a pure reward for effort for volunteers and others
As regards a potential shift away from being 'a volunteer', this type of programme will not provide sufficient rewards to support sustainable living... it is simple small 'bites' that helps reinforce the 'we care' story - small 'moments of delight'
More generally speaking, there is no opportunity to 'play the system' - this type of outcome has been carefully managed out of the process.
I hope that helps answer some of your questions.

Reply

Neri Morris 11 months ago

Status label added: Archived

Reply

Neri Morris 10 months ago

Status label added: Open Ideas/S1 - Sep-Nov 2019

Reply

Share