Salvos IDEAS Crowd

Church feedback App

by Darren Kingston | 8 months ago | in Archived Ideas
Archived
Open Ideas/S1 - Sep-Nov 2019

an app for visitors of churches to give feedback on services while collecting information to follow people up. We could then have ipads to give people and get valuable feedback and create an incentive and automatically send info to people about what they are interested in

What department are you from?

local corps leadership

Who is your target market?

 visitors to church

edited on Sep 15, 2019 by Greigory Whittaker

Riccardo Armillei 8 months ago

Getting feedback from the community is key to improve our services!

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Jacqueline Walling 8 months ago

There are a whole range of Pastoral Care Systems out there (google the term) and some Corps already have them. The old AUS PMO did some research into these briefly with a view to identifying one that could be used across the whole Territory before Australia One. The new EPMO has access to the information already collected if this idea gets off of the ground. Although I would say that if you just want feedback on a service then technology isn't always the answer. Sometimes we wait for technology when just asking people or providing scrap paper and a pencil with a comments box works too.

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Marc Allison 7 months ago

Yes technology is not always the solution. None that I have experienced has had the kinds of outcomes you are after.

I was a member of the church that used the pencil and paper approach similar to the one that Jacqueline mentioned - people giving feedback or prayer points during a break in the service. Everyone who came would be given a small/thin card to write on and there were small pencils in the pews.

The only technology solution that I have experienced was one at Barneys Anglican on Broadway. They have a lot of visitors and may be able to provide you with insights of the system they use for all their visitors/regulars. (As I recall, all visitors and regulars 'sign in' to iPads in the entrance foyer, get asked a few basic questions and get a printed tag). If you need an introduction to them, let me know.

One of the best ways of engaging with people that I have come across in The Salvation Army is your warmth, humility and readiness to serve, Darren :)

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Neri Morris 6 months ago

Moderation status changed: Removed

Archived.

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Neri Morris 6 months ago

Moderation status changed: Clear

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Neri Morris 6 months ago

Status label added: Archived

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Neri Morris 6 months ago

Status label added: Open Ideas/S1 - Sep-Nov 2019

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